Shipping Policy

We deliver at home in Valencia capital, surroundings and nationals.

The prices of our products do not include the cost of shipping. Shipping has an additional cost assumed by the customer, which is calculated based on the delivery address entered in the purchase process, as well as the weight of the package in some cases.

The shipment of the products is executed through external services, unrelated to POSDATA, developed by companies specialized in parcel delivery, for which these services have their own terms and conditions, which must be consulted by the client. Posdata does not have any influence on the internal processes of the companies in charge of the shipments.

Once the customer receives the tracking guide for their order, for doubts or clarifications about the shipping process, as well as for tracking purposes, the customer should contact the parcel company that is executing the order directly. shipping service, doing it by the means that said company offers for these purposes.

POSDATA only assumes responsibility in cases of non-delivery when the internal staff of POSDATA has made the shipment to an address other than the one entered by the client at the time of purchase, which can be corroborated through the shipping guide .

In the event that the company that performs the parcel services returns a package to POSDATA due to impossibility of delivery, it will be the responsibility of the customer to cover the shipping costs again for the delivery of your order.

All orders placed and paid on a business day are shipped the next business day or on the date selected by the customer. The delivery time for orders is 24 hours. N o we guarantee delivery within this period because the parcel service is managed by external parcel services outside of our control.

NO SHIPPING TO PO Boxes.

Only paid orders are processed for shipping.

It is the sole responsibility of the customer to provide clear and sufficient information so that the contracted parcel company can deliver the order in a timely manner. Delivery information should include:

  • FULL NAME OF THE RECIPIENT.
  • COMPLETE ADDRESS (STREET AND NUMBER, PROVINCE, ZIP CODE, CITY).
  • CONTACT PHONE.
  • E-MAIL.

In case of doubts or additional clarifications regarding the shipping process, the customer may communicate by responding to the order confirmation email.

Shipping cost tabulation

The cost of shipping the order varies depending on the address entered in the purchase process, which the system will use as the basis for estimating the corresponding price.

In national shipments by parcel to the entire peninsula of Spain :

Orders placed before 12pm will be delivered r will be delivered the next day, unless you decide to receive your order on a different date (which you can specify in the specified tions).

Our transport service will send you an email informing that your order has been collected and the confirmation that your order will be delivered.

Standard Shipping (24 hours):

  • Standard Shipping : 6 € to the entire peninsula
  • Check price for the Canary Islands .
  • Check price for the Islands Balearic Islands .
  • Standard Shipping : Free for purchases over € 100, using the discount code FREESHIPPING . It does not apply with other discounts or promotions.

In national shipments by parcel throughout Portugal :

Standard Shipping (24 hours):

  • Standard Shipping : 6 € to Portugal
  • Standard Shipping : Free for purchases over € 100, using the discount code FREESHIPPING . It does not apply with other discounts or promotions.

Local deliveries in Valencia, Spain:

Orders placed before 10am will be delivered r will be delivered the same day from 4pm. Orders placed until 6pm will be delivered the next day, unless you decide to receive your order on a different date (which you can indicate in the specified tions).

  • Valencia Capital: € 3
  • Surroundings of Valencia: € 4
  • More than 20 km of distance: rates and conditions apply such as national parcel delivery.

Shipping center in Valencia: Paseo Neptuno 42, 46011, Valencia.

Shipping process

All orders placed on a business day are processed until the next business day, counted from the date and time of payment. Following up on the above, purchase orders completed on Fridays are processed until Monday from 09:00 hours. There are no deliveries or order processing on non-business days, which includes Saturdays, Sundays, and holidays.

In the event that the destination postal code is not covered by our parcel service providers, POSDATA will contact the customer directly to request an alternate delivery address, or to process the payment refund.